Often, we talk about things that we must do in order to please our customers. This is important dialogue. In fact, so important, that without such thoughts we would become complacent and our business growth, stagnant, at best. Interestingly though, we are sometimes focused on certain things, perhaps our own personal pet annoyances, all the […]
How to aggravate your customers in 5 easy lessons Read More »
This month, I present to you part 2 of my Clean Show coverage. This month I will cover Forenta and Hi-Steam. I have several videos for your perusal. In every case, focus your smartphone camera over the various QR codes to view the movie that is described in the caption associated with the QR code.
Clean Show Report (2) Read More »
A few months ago, I was working with a production manager in the Midwest. There was an urgent need to cut labor at this plant. Everyone was in agreement; the owner, the general manager, as well as my student, the production manager. After 3 days of experimenting with various ways to cut labor, the plant
Cut labor for real Read More »
We all know that there aren’t a lot of people vying for a job at anyone’s drycleaning plant. It’s a fact of our everyday lives. This article is not about changing that fact. Frankly, I cannot imagine what will ever change it. I doubt that there is anything on the horizon that will suddenly make