CD One management says this new approach cuts nearly five minutes from the average dry-cleaning customer’s wait time.[risenews.com – 2021.09.08] CD One Price Cleaners — a laundry and dry-cleaning service with nearly 40 locations across the Midwest — is opening its first locker-based location in Hopkins, MN.
Now, customers create an account on CD One’s in-store kiosk and mobile app, drop off their garments in a bin, and receive a text message when they are ready for pickup. That text message contains a locker number and a four-digit code to find and pick up their clean garments. CD One management says this new approach cuts nearly five minutes from the average customer’s wait time.
“The dry cleaning and laundry landscape is changing at an incredible pace, and we want to make sure we’re continuing to be ahead of the curve while providing exceptional service for our customers,” said Tom Ryan, CD One’s vice president of franchise development. “This new process helps reduce wait time for customers while allowing us to expand our pickup and delivery services to a larger portion of the Minneapolis market.”
The new approach also provides customers flexibility and allows the Hopkins store to be accessed 24 hours a day for pickup and drop-off. Customers receive a code to unlock the front door via CD One’s mobile app to access the building during early morning and nighttime hours. The Hopkins location still provides over-the-counter service, but Ryan says the plan is to move to a full locker-based model very soon.